SHIPPING & PAYMENTS
-Where we deliver?
We deliver to all the destinations across India and all overseas destinations.
For international shipping kindly mail us with product and size details to email@example.com for placing the orders.
-Are there any charges for local shipping?
Standard shipping charges applies based on weight of each product.
-How long does it take for the product to be dispatched?
Once the order is placed with us, the products will be dispatched within 7 to 10 business days. Custom made orders are usually shipped within 15 to 20 days from the date of placing the order and can take even longer depending on the design and workmanship required which will be intimated to you.
-How long does it take for the product to be delivered?
For within India, the shipping takes 2 - 3 working days. For international orders, the shipping time depends on the country, between 5 - 12 working days.
We are not liable for any delays in delivery by the courier company but will certainly assist you track down your package through our partnering courier company.
-How does the delivery happen?
We process all shipping through safe and reliable courier companies. If there is no service available in your area, we will ship via Government Registered Post or Speed Post.
-Can I track my order?
Yes! After placing an order, you will receive an e-mail acknowledgment. The tracking details will be sent once the shipping is done. In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.
-Is the payment gateway safe and secure?
We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders.
For further assistance you can reach out to us firstname.lastname@example.org
-Do we provide Cash On Delivery service?
We do not Provide COD service.
-What are the mode of payments we accept?
Payment has to be made by card/ net banking/ Google Pay/ Pay Pal/ Paytm. For other payment options (cash deposit etc) you can contact us email@example.com
EXCHANGE & RETURNS
As a company we put all our effort in crafting each piece to best of our efforts.
-What can I return?
As a company policy, we do not provide a refund on any product sold. Once the products are sold they can be exchanged for replacement only.
If you would like to have a size exchange for the product you have ordered or if the product is damaged, please inform us within 3 days of the receipt of the product by writing to us at firstname.lastname@example.org with order number, full name, address and size change required/ images of the damaged product and our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the product. We request you to please assist them if they ask you for further information or photographs to access your return request.
We reserve the right to refuse a return of a product purchased from us if the product is not received in its original condition, or is received damaged or has been found to be used. All products to be returned must be notified to email@example.com within 7 Days of receipt of your order and dispatched within 7 working days of the receipt of the order. We would require you to deliver all the original documents with the product.
All products under SALE or purchased using a coupon/discount code are not valid for any exchange or return.
-Where do I send my return?
Please make sure that the following address is clearly printed/written on your returns parcel with the Order Number and Details. We Do not provide Pick-up service, hence the order needs to be self-shipped in case of an exchange. We would require you to deliver all the original documents with the product.The sender has to bear the returns shipping cost.
Address: Ekanta, 24/11, Raja Street, R.A.puram, Chennai 600028 Tamil Nadu, India.
ORDER DELAYSWe make every best possible effort to reduce the lead times and avoid delays, which we let you know about as and when they arise along with the possible reason (if any under unavoidable circumstances).
At Ekanta we passionately practice Environmental and social sustainable development. In the process of crafting beautiful clothes for you, we encounter significant waste at the cutting table that is unavoidable. As conscious makers we decided to close the loop by giving renewed value to these waste bits that would otherwise find their place in overflowing landfills. We have joined hands with the rural women from the 5000 families who were rehabilitated after the horrific Chennai floods, to help provide them livelihood by giving them these textile scraps which they then make products of and sell with the help of an NGO. We’re doing our bit by making consciously. It’s is now your turn to shop consciously.