IMD - Malavika White
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20% OFF on orders over Rs.10000
15% OFF on all orders
Shop Rs.10000 & Above get 20% OFF
Use Coupon SALE20
Get 15% OFF On All Orders
Use Coupon SALE15
-Are there any charges for local shipping?
Standard shipping charges applies based on weight of each product.
-How long does it take for the product to be dispatched?
Once the order is placed with us, the products will be dispatched within 10 to 14 business days. Custom made orders are usually shipped within 20 days from the date of placing the order and can take even longer depending on the design and workmanship required which will be intimated to you.
-How long does it take for the product to be delivered?
For within India, the shipping takes 2 - 3 working days. For international orders, the shipping time depends on the country, between 5 - 12 working days.
We are not liable for any delays in delivery by the courier company but will certainly assist you track down your package through our partnering courier company.
-How does the delivery happen?
We process all shipping through safe and reliable courier companies. If there is no service available in your area, we will ship via Government Registered Post or Speed Post.
Once the products are sold they can be exchanged for size replacement only.
-What can I return?
If you would like to have a size exchange for the product you have ordered or if the product is damaged, please inform us within 3 days of the receipt of the product by writing to us at email@example.com with order number, full name, address and size change required/ images of the damaged product and our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the product. We request you to please assist them if they ask you for further information or photographs to access your return request.
We reserve the right to refuse a return of a product purchased from us if the product is not received in its original condition, or is received damaged or has been found to be used. All products to be returned must be notified to firstname.lastname@example.org within 7 Days of receipt of your order and dispatched within 7 working days of the receipt of the order. We would require you to deliver all the original documents with the product.
All products under SALE or purchased using a coupon/discount code are not valid for any exchange or return.
-Where do I send my return? Please make sure that the following address is clearly printed/written on your returns parcel with the Order Number and Details. We Do not provide Pick-up service, hence the order needs to be self-shipped in case of an exchange. We would require you to deliver all the original documents with the product. The sender has to bear the returns shipping cost. Address: Ekanta, No 19, Raja Street, R.A.puram, Chennai 600028 Tamil Nadu, India.