Fabric #017

SHIPPING, EXCHANGE & RETURNS

Shipping Policies :

DOMESTIC- Shipping within India is 100 INR. Shipping is free on purchases above INR 3,000. COD is applicable for orders below 5000INR, COD charges will be 200INR for an order. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at hello@ekantastudio.com within 4 hours of placing the order.

INTERNATIONAL- Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order Any Custom Charges or VAT or Duty has to be borne by the customer.

Our delivery partner is DHL. In rare cases we use other reputed services too.

We unfortunately do not have an exchange policy for international customers. No Exchanges, Returns or Refund. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order. In case of modifications, kindly drop us a mail at hello@ekantastudio.com As a company we put all our effort in crafting each piece to best of our efforts.

-What can I return?

As a company policy, we do not provide a refund on any product sold. Once the products are sold they can be exchanged for size replacement only.

If you would like to have a size exchange for the product you have ordered or if the product is damaged, please inform us within 3 days of the receipt of the product by writing to us at hello@ekantastudio.com with order number, full name, address and size change required/ images of the damaged product and our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the product. We request you to please assist them if they ask you for further information or photographs to access your return request.

We reserve the right to refuse a return of a product purchased from us if the product is not received in its original condition, or is received damaged or has been found to be used. All products to be returned must be notified to hello@ekantastudio.com within 7 Days of receipt of your order and dispatched within 7 working days of the receipt of the order. We would require you to deliver all the original documents with the product.

All products under SALE or purchased using a coupon/discount code are not valid for any exchange or return.

-Where do I send my return?

Please make sure that the following address is clearly printed/written on your returns parcel with the Order Number and Details. We Do not provide Pick-up service, hence the order needs to be self-shipped in case of an exchange. We would require you to deliver all the original documents with the product. The sender has to bear the returns shipping cost.

Address: Ekanta, No 19, Raja Street, R.A.puram, Chennai 600028 Tamil Nadu, India.

If you would like to have a size exchange for the product you have ordered or if the product is damaged, please inform us within 3 days of the receipt of the product by writing to us at hello@ekantastudio.com with order number, full name, address and size change required/ images of the damaged product and our customer care team will contact you within 1-2 business days and will guide you through the process of exchanging the product. We request you to please assist them if they ask you for further information or photographs to access your return request.